Emotional Intelligence for Managers
A British Academy of Professional development 5 day course
Emotional Intelligence for Managers
In Person
London — In Person — 23rd – 27th November 2026
Dubai — In Person — 30th November – 4th December 2026
Dubai — In Person — 14th – 18th December 2026
Accra — In Person — 15th – 19th February 2027
£4,400 / $5,500 | 5-day intensive programme
Online
Online — 23rd – 27th November 2026
Online — 30th November – 4th December 2026
Online — 14th – 18th December 2026
Online — 15th – 19th February 2027
$2,600 | 5-day intensive programme
Programme Overview
The emotional intelligence for manages course is a transformative 5-day programme designed for managers who are expected to deliver results through people — even when pressure is high, emotions run hot, and conversations are difficult. In modern organisations, technical competence is assumed; what differentiates strong managers is their ability to stay composed, read the room, build trust quickly, and lead with clarity when it matters most.
This comprehensive course develops the practical emotional intelligence (EQ) capabilities that underpin confident leadership: self-awareness, self-management, social awareness, and relationship management. Participants will learn how to recognise emotional patterns in themselves and others, regulate responses under stress, and communicate in ways that reduce defensiveness and increase accountability.
Participants will move beyond traditional “soft skills” training by applying evidence-informed tools to real managerial situations: feedback conversations, conflict, stakeholder expectations, team motivation, and change. The outcome is stronger leadership presence, healthier team dynamics, and better judgement — supporting sustainable organisational excellence.
Who Should Attend
Senior leaders, executives, and managers who want to strengthen emotional intelligence, improve people leadership, and increase influence and performance across teams.
Programme Objectives
By the end of this programme, participants will be able to:
Diagnose their current emotional intelligence strengths and development priorities using practical EQ frameworks
Regulate emotional responses under pressure to improve judgement, presence, and consistency
Apply empathy and active listening to build trust, psychological safety, and productive working relationships
Lead high-stakes conversations (feedback, conflict, performance issues) with clarity, calm, and accountability
Create a personal emotional intelligence development plan with implementation strategies for sustained impact
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Understanding emotional intelligence (EQ) and why it predicts leadership effectiveness
Self-awareness: identifying triggers, patterns, and the cost of unmanaged emotion
Values, identity, and leadership style: what you signal under pressure
Emotional data: separating facts, interpretations, and feelings in workplace situations
Baseline assessment: personal EQ profile and goals for the week
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Emotional regulation techniques for managers: pause, reframe, respond
Managing stress, workload, and decision fatigue to protect performance
Building consistency: staying calm, fair, and clear across different personalities
Confidence and executive presence: using emotion to strengthen credibility
Practice lab: real scenarios from participants’ teams and stakeholders
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Reading the room: recognising emotional cues in meetings and 1:1s
Empathy without over-accommodating: balancing care with standards
Active listening that reduces defensiveness and increases cooperation
Stakeholder management: adapting communication to different needs and pressures
Practice lab: influence conversations and de-escalation techniques
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Feedback that lands: clarity, compassion, and accountability
Conflict resolution: diagnosing the real issue and addressing it directly
Handling underperformance: boundaries, expectations, and follow-through
Leading through change: emotional dynamics of uncertainty and resistance
Practice lab: role-plays for conflict, performance, and sensitive conversations
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Building psychological safety and high standards: the manager’s daily behaviours
Team norms and communication rhythms that prevent avoidable conflict
Coaching approach: developing others’ emotional intelligence and self-leadership
Personal emotional intelligence development planning
Implementation strategies: 30–60–90 day actions, metrics, and accountability
Duration: 5 days
Monday to Thursday 09:00–14:00, Friday 09:00–12:00
Location: Central London (details provided upon booking)
Total Programme Investment:
£4,400 / $5,500